Privacy Policy – Tiyenda Zambia

This privacy policy (“Privacy Policy” or “Policy”) describes Tiyenda Zambia (the “Firm” or
“Company”) policies on collection, use, and disclosure of information about you in
connection with your use of the mobile application Tiyenda Drivers (hereinafter “App” or
“Application”) owned and controlled by the Company. The terms “we”, “us” or “our”, refer
to Tiyenda Drivers Application or the Company, used interchangeably. The Company is
an intermediary service providing platform providing targeted services to facilitate taxi
drivers connect with customers. In order to provide the services, we ask for certain
personal information which is displayed on the App. When you use the service available
at our App, you consent to our collection, use, and disclosure of information about
yourself as described in this Privacy Policy. Through the our Tiyenda Drivers application
the Company provides and acts as an intermediary e-commerce marketplace facilitating
taxi drivers connect with end users. It is a platform for domestic consumers to transact
with third party drivers, who have been granted access to the App. The Company does
not provide any services to users other than providing the marketplace as a platform to
transact at their own cost and risk, and other services as may be specifically being
notified in writing. The Company is not and cannot be a party to any transaction
between taxi driver and customer, or have any control, involvement or influence over
the services received by you from such third-party sellers / taxi drivers. (Hereinafter
together referred to a (collectively “Services”). We may change this Privacy Policy at
any time by posting a revised Privacy Policy on this page. Such changes will be
effective upon posting. In every respect, by using the App, you agree to be bound by
terms of this Privacy Policy. This Privacy Policy is effective from July 20, 2023 and
continues until revoked by the Company.

1. INTRODUCTION

1.1 Your privacy is important to you and to us. We’ll protect the information you share
with us. To protect your privacy, the App follows different principles in accordance with
worldwide practices for customer privacy and data protection.
1.2 We at the Company are committed to respecting your online privacy and recognize
your need for appropriate protection and management of any personally identifiable
information (“Personal Information”) you share with us. For purpose of this Policy,
Personal Information means any information that may be used to identify an individual,
including, but not limited to, a first and last name, a home or other physical address and
an email address or other contact information, whether at work or home. In general, you
can visit the App’s web pages without telling us who you are or revealing any Personal
Information about yourself. If, however, Personal Information is revealed to us, we won’t
sell or give away any content of your Personal Information to anyone except people who
may be involved in the delivery of Service.

2. INFORMATION WE COLLECT AND HOW WE USE IT

2.1 When you visit the App or use our Service, we collect and store information about
you, your computer or mobile device and your activities. This information may include,
but is not limited to:
2.2.1 Your computer’s IP address; technical information about your computer or mobile
device (such as type of device, web browser or operating system).
2.2.2 Your mobile device’s unique ID number (when available), your mobile device’s
geographic location (specific geographic location if you’ve enabled collection of that
information, or general geographic location automatically).
2.2.3 Your provided full name, email address, zip code and other information you may
provide with your account, such as your gender and birth date. You may optionally
provide us with this information through third party sign-in services such as Facebook
and Google Plus. In such cases, we fetch and store whatever information is made
available to us by you through these sign-in services.
2.2.4 How long you use our service and which features you used.
2.2.5 We gather information from members and guests who apply for the various
Services that our App offers. It includes, but may not be limited to, email address, first
name, last name, a user-specified password, e-mail Id, mailing address, zip code and
telephone number or fax number. We collect information primarily to ensure that we are
able to fulfil your requirements and to deliver personalized experience.

3. NOTICE

We will ask you when we need information that personally identifies you or allows us to
contact you. Generally, this information is requested when you create a registration or
login ID on the App or when you connect or browse connected Apps, linked or listed on
our App, or join a limited-access feature of the App.

4. CONSENT AND SHARING OF INFORMATION

The information collected from our users or visitors is shared with members and
stakeholders of the Company, namely; customers, third party users, companies,
employees, stakeholders and other experts who are part of the network of community of
Tiyenda. Any information you give us is held with the utmost care and security. We are
also bound to cooperate fully should a situation arise where we are required by law or
legal process to provide information about a customer.

5. ACCESS

5.1 We will provide you with the means to ensure that your Personal Information is
correct and current. You may review and update this information at any time at the login
section. There, you can: view and edit personal information you have already given us;
tell us whether you want us to send you marketing information; sign up for electronic
newsletters about our services and products.
5.2 Service providers must upload on the App, documents relating to service provider’s
contact detail, identity proof, skill or competency including service providers terms and
condition which should be visible to customers. Service providers agree that the
documents uploaded will be available for the customers to download for their own
reference.

6. SECURITY

6.1 The App has taken strong measures to protect the security of your Personal
Information and to ensure that your choices for its intended use are honoured. We take
strong precautions to protect your data from loss, misuse, unauthorized access or
disclosure, alteration, or destruction. You also have a significant role in protecting your
information. No one can see or edit your Personal Information without knowing your
user name and password, so do not share these with others.
6.2 We however do not guarantee your e-commerce transactions to be entirely safe and
secure. When you place orders through our App or online payment gateway service
providers (“OPGSPs”) listed on the App. You must ensure that you agree to the terms
and conditions of the said OPGSPs agreement. The Company shall not be liable should
there be a discrepancy in refund, loss or misuse of credit card details, hacking of
sensitive monetary information.
6.3 Resolution of all payment related complaints shall remain the responsibility of
OPGSPs concerned. Users must read and agree to privacy policy and online security
framework of respective OPGSPs listed on the App before transacting. We do not take
responsibility for any security lapse, should infringement or violation happen as a result
of you accessing an OPGSP listed on the App.

7. NOTICE TO PARENTS

We want to help you guard your children’s privacy. We encourage you to talk to your
children about safe and responsible use of their Personal Information while using our
App. The App does not publish content that is harmful, derogatory or pornographic in
nature. However, the App shall not incur any liability should your children provide us any
Personal Information without parental consent. If you become aware that a child has
provided us with personal information without parental consent, please contact us at our
customer care number. If we become aware that a child has provided us with Personal
Information without parental consent, we take steps to remove such information and
terminate the user or service provider’s account.

8. COOKIES

When you visit our App, we may place “cookies” on your mobile to recognize you. We
do this to store your preferences, collect statistical data and track your use of our
Service. Cookies are widely used, and most web browsers are configured initially to
accept cookies automatically. If you prefer not to accept cookies, you may adjust and
configure your browser settings accordingly. However, if you turn off cookies, or refuse
to accept a request to place a cookie, some features and services on the App may not
function properly. Ad companies (including but not limited to Google and Facebook)
may also place cookies on your computer to track your activities across various Apps so
that they can display targeted advertisements

9. WHAT WE DO WITH THE INFORMATION YOU SHARE

9.1 When you join us, you provide us with your contact information, including your
name, telephone number, home and email address. We use this information to help you
connect with the right audience, namely users to service provides and vice versa.
9.2 We will disclose your Personal Information, without notice, only if required to do so
by law or in the good faith believing that such action is necessary to: (a) confirm to the
edicts of the law or comply with legal process served on the App; (b) protect and defend
the rights or property of the Company; and (c) act in urgent circumstances to protect the
personal safety of users of the Company or the public.

10. INFORMATION SHARING AND DISCLOSURE

10.1 The Company does not rent or sell Personal Information about you with other
people (save with your consent) or non-affiliated companies, except to provide services
you’ve requested, under the following circumstances:

We provide the information to trusted partners, affiliates, industry experts and
professionals (collectively “Service Partners”) only with the necessity to do so in
order to enhance your service experience. Service Partners may use your Personal
Information to help us communicate with you about offers and discounts. However,
Service Partners do not have any independent right to share this information.
We respond to court orders, legal process or to establish or exercise our legal
rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or
take action regarding illegal activities, suspected fraud, situations involving
potential threats to the physical safety of any person, violations of the App’s terms
of use, or as otherwise required by law.
We shall transfer information about you only if the Company is acquired by another
company or individual. In this event, the App will notify you before information
about you is transferred and becomes subject to a different privacy policy.
We may need to contact you to comply or co-operate with a legal request. For this
purpose, we will use the email address provided to us by you. All communications
sent by us at such email address shall be deemed to have been communicated to
you.
10.2 Data disclosure to OPGSPs: We may disclose your personal information to
OPGSPs and for the following purposes:
10.2.1 to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or
security breaches, and to assess and manage risk, including to alert you if fraudulent
activities have been detected on your user accounts;
10.2.2 to provide customer services, including to help service your account or resolve
disputes (e.g., billing or transactional disputes);
10.2.3 to facilitate the processing of payment cards when you pay within our Services
with a payment card and we use OPGSPs to process your payment.
10.3 Disclosure to Service Providers and financial institutions partners:
Third party service providers who help us to provide our Services, payment processing
services, assist us in providing customize advertising, to assist us with the prevention,
detection, mitigation, and investigation of potentially illegal acts, violations of our User
Agreement, fraud and/or security breaches, bill collection, affiliate and rewards
programs, co-branded credit cards and other business operations.

11. CONFIDENTIALITY AND SECURITY

11.1 We limit access to Personal Information about you to employees and stakeholders
who we believe reasonably need to come into contact with that information to provide
products or services to you or in order to do their jobs.
11.2 We have physical, electronic, and procedural safeguards that comply with the laws
prevalent in Zambia to protect personal information about you. We seek to ensure
compliance with the requirements of the information technology laws as applicable from
time to time to ensure the protection and preservation of your privacy. Additionally, we
follow generally accepted industry standards to protect the Personal Information
submitted to us, both during transmission and once we receive it. However, no method
of transmission over the Internet or via mobile device, or method of electronic storage,
is 100% secure. Therefore, while we strive to use commercially acceptable means to
protect your personal information, we cannot guarantee its absolute security.

12. YOUR CONSENT

By using the App, you consent to the terms of our Privacy Policy and to the App’s
processing of Personal Information for the purposes given above as well as those
explained where we at the Company collect personal information on the web.

13. PRIVACY POLICY CONCERNS AND GRIEVANCE REDRESSAL MECHANISM

If you have any grievance relating to the processing/usage of information provided by
you or the App’s Privacy Policy, you may email our grievance officer.
at tiyendazambia@gmail.com

14. CONTACT INFORMATION

We welcome your comments regarding this privacy statement at the contact address
given at the App. Should there be any concerns about contravention of this Privacy
Policy, we will employ all commercially reasonable efforts to address the same. The
terms in this Policy may be changed by us at any time. Should you have concerns
regarding this Policy or the Services that we offer, please feel free to write to us.
IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the
terms mentioned in this Privacy Policy and agree to be bound by them for as long as
they continue to either use the App or avail Services of the Company.

15. PERMISSIONS

We are using the following permission set for only input purposes. These permissions
are not used to store any type of personal information from the user.
android.permission.CAMERA
android.permission.READ_PHONE_STATE
android.permission.GET_ACCOUNTS,
android.permission.READ_CONTACTS
Above authorizations are utilized distinctly to catch data from the camera, perused
telephone state, and read contact for perusing contact subtleties for a crisis call.
Information of client taking under authorization is appropriately secure and under law of
google consents.
Location Permission Declaration:

ACCESS_FINE_LOCATION
ACCESS_COARSE_LOCATION
ACCESS_BACKGROUND_LOCATION
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION
Above permission is used for access location after allowing the user for accurate
delivery of the product to the door of customer. Location service is used under the
privacy policy of Google Play Developer Program Policies. We don’t share any type of
location data or customer information for any additional resources. we ensure to the
customer for safe and accurate delivery with privacy taking under an authorization is
appropriately secure and under the law of google consents.
ACCESS_BACKGROUND_LOCATION
Above the location background, permission is used for Delivery/service (for example,
food, package) tracking on the user side. Location service is used under the privacy
policy of Google Play Developer Program Policies. We don’t share any type of location
data or customer information for any additional resources taking under an authorization
is appropriately secure and under the law of google consents.